What do I do if I forgot/lost my password?

Wrong Password Screen

Principle

You can never recover passwords in tiCrypt. However, you can recover private keys through a process called Escrow.

tiCrypt never leaves your keys exposed.

• Your private key is all-time encrypted on your local machine.
• To use your private key in tiCrypt authentication, you must use your password to unlock the private key.
• Your private key is the only password-protected resource in the system.
• Your private key is never stored on the server.

To recover your private key proceed to do the following.

• Contact your administrator or team support.
• Inquire if your administrator can escrow your key.
• Wait for them to escrow your private key.
• You will re-log in as usual.

Additional Tips

• If you have a tiCrypt administrator role and would like to learn how to escrow a user's key early in time to prevent losing account access permanently navigate to the escrow administrator section.
• If are have a tiCrypt site-key admin and would like to learn more navigate to site-key admin section.
• If you are an escrow user and would like to set up a new account navigate to escrow users section.